Project Outsourcing

For over 10 years FlowMedia has had established relationships with a number of trusted offshore call center and BPO facilities.  Based on these long standing relationships we are able to easily deploy low risk engagements to help establish a high performing outsourcing strategy.  We are able to provide some or all of the required infrastructure such as data and CRM systems to deliver a controlled outsourcing solutions to help ensure success.  A FlowMedia project manager will design and implement a campaign implementation strategy based on the specific needs of your project goals.  You project will be assigned to the best possible facility and team to meet your goals.

FlowMedia will then provide training and project management once the project is underway.  You will receive daily metrics to understand the success of the campaign and allow for strategic information as the campaign grows. Our flexible low risk outsurcing programs allow you to test multiple campaign models with as few as 2 agents while receiving the same level of control and management as campaigns with 100 agents.  Outsourcing programs are available through both hourly based and performance based engagement models.  To learn more about how outsourcing can allow you to dramatically increase your ability to scale without taking on additional infrastructure and risk please contact us for additional information.